Cancellation & Refund Policy

Payments collected through our website or payment links issued by us are towards our own professional services, as described in the relevant written mandate, engagement letter or invoice.

These payments are not deposits, investments, loan repayments or funds collected for onward disbursement to borrowers.

The scope of services, fees, payment milestones, cancellation conditions and refund eligibility will be specified in the relevant written mandate or engagement letter.

This policy should be read together with those terms. Specific engagement terms govern the agreed commercial arrangements, subject to applicable law and mandatory payment-processing requirements. They do not override applicable legal rights.

To request cancellation, email capital@pvtfin.com, preferably from the email address used for the engagement. Include your company name, mandate or invoice reference, and the reason for cancellation.

Cancellation will be handled according to the written engagement terms, including any agreed notice period. Cancellation does not automatically extinguish fees already earned, payment obligations already triggered or approved expenses already incurred.

Refund eligibility for retainers and advisory fees depends on the written engagement terms, the nature of the fee and the services performed.

Where a fee is agreed for assessment, structuring, preparation, lender outreach or other advisory work independently of a funding outcome, its refund eligibility will be assessed on that basis.

For Corporate Credit Advisory, the diagnostic is a standalone paid service; any credit against a subsequent combined engagement is applied once as specified in the accepted scope. Refund eligibility depends on the accepted terms, work performed and applicable law, rather than on a promised credit-rank or funding outcome.

A fee will be treated as non-refundable only where this has been expressly agreed in writing and is enforceable under applicable law. This does not exclude remedies available for our breach, non-performance or other circumstances where a refund is legally due.

Success fees become payable only upon the event expressly specified in the written mandate or engagement letter.

The applicable trigger may be disbursement or another milestone agreed in writing. Cancellation does not remove an obligation to pay a success fee that has already become due under those terms.

Funding decisions are made independently by the relevant capital provider and are subject to its assessment, due diligence and agreed terms.

PvtFin does not guarantee funding approval or disbursement. Failure to obtain funding does not, by itself, determine refund eligibility for separately agreed advisory services. Eligibility depends on the engagement terms, services performed and applicable law.

If you believe a payment was duplicated, exceeded the amount due or was made in error, email capital@pvtfin.com with the payment reference, date, amount and supporting details.

Verified amounts received in error will be refunded promptly.

If your account has been debited but the payment status is unclear, contact us so that the transaction can be checked before you attempt another payment.

We will address and resolve refund-related complaints within four business days of receipt, or within any shorter applicable mandatory timeline.

Please provide supporting information promptly when requested. Our response will explain the decision and, where a refund is due, the amount and processing action taken.

Business days exclude Saturdays, Sundays and public holidays applicable to our office.

Where a refund is due, we will initiate it promptly through the payment gateway used for the original transaction, to the original payment method, in accordance with applicable payment-processing rules.

We will share the available refund reference or confirmation. Refund amounts will include any associated taxes required to be refunded under applicable law.

After initiation, the time taken for the credit to appear depends on the payment gateway, payment method and receiving bank. Normal refunds typically take 5–7 working days through Razorpay and 5–21 days through PayU. These are indicative provider timelines and not guaranteed credit dates.

If a refund is delayed beyond the indicated timeline, contact us so we can track it with the payment provider.

Failed-payment reversals, chargebacks and unauthorised-transaction complaints are handled under the applicable payment-system rules and timelines.

This policy does not extend mandatory deadlines or restrict your right to raise a payment dispute through your bank, payment provider or an appropriate legal forum.

For cancellation requests, payment queries or refund assistance:

Apollo Capital Consultancy Private Limited

Brand: PvtFin.com

Email: capital@pvtfin.com

Phone: +91 70087 87487